Southeast Web Group | Online Computer Repair
Knowledgebase
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What is the OnlineComputerRepair.com Calling Card?
The Calling Card feature allows you to connect directly to OnlineComputerRepair.com – without having to go to our website first. Think of it as a hotline to us.
The Calling Card feature will be offered at the end of your session. You are under no obligation to accept. Once it is installed, you will have an icon on your desktop labeled "OnlineComputerRepair.com".
Connecting to a Technician Using the Calling Card Desktop Icon
Note: You must use your PIN code within 60 minutes, otherwise it will expire. If you try to enter an expired PIN code, the system will advise you of this and you will need to get a new PIN code from your technician.
1. Click on the "OnlineComputerRepair.com" icon on your desktop.
2. Chat live with a technician via the link provided in the calling card. After it is determined your issue can be repaired place an order from the link within.
3. Enter the 6-digit number, provided by the technician via phone or chat, into the field provided then select Connect.
4. Next, a chat box will open.
5. The status of the above session is Waiting for Technician. This means that your session will soon be picked up by a technician at the support company. At this stage, you are not able to communicate with anyone.
6. As soon as a technician at your support company picks up your session, the form of the box will change and you will be notified that you are connected to a technician.
7. You are now able to type text into the empty field and “talk” live to the technician.
8. Type in your message, then click the Send arrow to send the message to the technician. The technician will respond in a similar way to assist you.
9. Previous messages in the conversation will also appear.
10. The chat conversation can continue for as long as is necessary to solve any issues you may have. Remember to click the Send button every time you want to send a message to the technician.
11. Once you are connected, your technician may want to use some diagnostic tools to check out your machine. S/he will ask you for permission to use these tools, e.g. Remote Control, where the technician takes control of your machine from his/her machine. If you are not sure what this involves, ask your technician for more details before giving permission. However, if you decide not to give permission, this might restrict the technician’s ability to solve your issue.
12. If you want to end a chat conversation at any time, click on the red Disconnect button.
